Frequently Asked Questions

Everything you need to know about bringing comfort home.

What is the standard shipping timeframe for furniture?

Most in-stock items ship within 3-5 business days. Delivery times vary by location, typically arriving within 7-14 days via our specialized furniture carriers.

Do you offer professional assembly services?

Yes, we partner with third-party assembly experts. You can add professional assembly to your order at checkout for a seamless, stress-free setup.

What is your return policy for home decor and furniture?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund, minus shipping costs.

Are your materials sustainably sourced?

At Max and Lily, we prioritize sustainability. Our wooden furniture is crafted from FSC-certified solid pine and finished with non-toxic, low-VOC coatings.

Can I track my freight delivery?

Absolutely. Once your order leaves our warehouse, you will receive a tracking number and a link to the carrier's portal to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Shop Pay Installments and Affirm for larger purchases.